Privacy Policy

1. Introduction

This Privacy Policy explains how Launch Smart Sites, a service of Premier Media Services Inc. ("Launch Smart Sites," "we," "us," or "our"), collects, uses, and protects information when you visit our website, purchase a plan, or use our website, hosting, and business platform services.

It applies to launchsmartsites.com and to the websites and platform accounts we build and manage for our clients (Launch, Plus, Ecommerce, and Growth plans). It does not cover third-party sites we link to, or your own customers' data once it lives inside your own connected accounts (see Section 6).

2. Information We Collect

2.1 Information You Give Us

• Name, email address, phone number, and business details when you sign up for a plan, submit a form, or contact us
• Billing and payment information, processed through our payment processors (see Section 6) — we do not store full card numbers ourselves
• Content you provide for your website build: business description, logo, photos, copy, and any other materials
• Messages you send us via email, contact forms, or support requests

2.2 Information Collected Automatically

• Standard analytics data (pages visited, time on site, device/browser type, approximate location) via Google Site Kit / Google Analytics on Launch, Plus, and Ecommerce sites
• Security and firewall logs collected by Wordfence to detect malicious activity
• Cookie data as described in Section 4

2.3 Information From Your Customers (Growth Plan)

If you're on the Growth plan, your CRM, forms, AI voice agent, and text/email campaigns will collect information about your own customers (names, phone numbers, emails, call/chat transcripts) inside your GoHighLevel account. That data belongs to you as the business owner — we act as your service provider in configuring and maintaining that system, not as the owner of your customer data.

3. How We Use Your Information

• To build, host, and maintain your website or platform account
• To process payments and manage billing
• To respond to support requests and edit requests
• To send service-related communications (billing notices, site health check summaries, plan updates)
• To send marketing communications about our services, where you haven't opted out
• To monitor and improve site security and performance
• To comply with legal obligations

4. Cookies & Tracking Technologies

Our site and the sites we build use cookies for essential site functionality, analytics (Google Site Kit), and — where applicable — a cookie consent banner (GDPR Cookie Consent) that lets visitors accept or decline non-essential cookies. You can control cookies through your browser settings at any time; blocking cookies may affect some site functionality.

5. Text Messages, Calls & AI Voice Communications

If you're on the Growth plan, your business phone number, two-way texting, missed-call text-back, and AI voice agent features operate through the GoHighLevel platform and are subject to telecom carrier requirements, including A2P 10DLC registration for business texting. You are responsible for obtaining proper consent from your own customers before texting or calling them, in compliance with the Telephone Consumer Protection Act (TCPA) and applicable state laws. Message and data rates may apply to your customers depending on their carrier plans.

6. Third-Party Service Providers

We rely on the following categories of third-party providers to deliver our services. Each has its own privacy policy governing how they handle data:

Provider	Purpose
Hostinger	Website hosting for Launch, Plus, and Ecommerce plans
GoHighLevel	CRM, funnel hosting, calendar, AI voice/chat, and messaging for Growth plan
Stripe	Payment processing for subscriptions and Ecommerce store transactions
Google (Site Kit / Analytics)	Website analytics and search performance data
Wordfence	Website security, firewall, and malware scanning
Rank Math	On-page SEO configuration (does not itself collect visitor data)

7. How We Share Information

We do not sell your personal information. We share information only:

• With the third-party service providers listed in Section 6, as needed to deliver our services
• If required by law, subpoena, or legal process
• To protect the rights, property, or safety of Launch Smart Sites, our clients, or others
• In connection with a business transfer (merger, acquisition, or sale of assets), with notice to affected clients

8. Data Retention

We retain client account and billing information for as long as your account is active, and for a reasonable period afterward as needed for tax, accounting, and legal purposes. Website content and backups are retained per Section 7.3 of our Terms & Conditions. You may request deletion of your personal information as described in Section 10, subject to our legal recordkeeping obligations.

9. Data Security

We use reasonable administrative and technical safeguards — including firewall protection, SSL encryption, and secure payment processing through PCI-compliant providers — to protect information in our care. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

10.1 All Users

You can request access to, correction of, or deletion of the personal information we hold about you by contacting us at the email below.

10.2 California Residents (CCPA/CPRA)

California residents have the right to know what personal information we collect, request deletion of that information, and opt out of the sale or sharing of personal information. We do not sell personal information. You may exercise these rights by emailing us; we will not discriminate against you for doing so.

10.3 Other Jurisdictions

If you are located outside the United States, you may have additional rights under your local law (such as the GDPR in the EU/UK). We will honor reasonable, verifiable requests consistent with those rights to the extent they apply to our services.

11. Children's Privacy

Our services are intended for businesses and business owners, not children. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, contact us and we will delete it.

12. Do Not Track

Some browsers offer a "Do Not Track" signal. Because there is no common industry standard for responding to these signals, our sites do not currently respond to them differently than to other visitors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make a material change, we will update the "Last updated" date above and, for active clients, notify you by email at least 14 days before it takes effect.

14. Contact Us

Questions about this Privacy Policy or your personal information can be sent to [email protected].